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⭐ Account Manager FoodTech H/F

Malou recrute !

À propos

📱Malou empowers restaurants through digital
We leverage technology and expertise to support the restaurant's growth.

Customers’ acquisition now happens online for restaurants. They need to be visible and attractive across many platforms but it requires time & expertise they don’t have.
We help restaurants reach their goals since 2018!
We have bootstrapped the business for 4 years, building a profitable and expert company.
Then we’ve raised money to accelerate, build a strong SaaS and expand the business abroad. Cash efficiently remains part of our DNA.

We serve more than 2000 restaurants across 15 countries and have tripled our revenue last year.
We plan to repeat this +300% growth in 2024.

Descriptif du poste

Within the Copilot team, one of the solutions we offer, you will be responsible for a portfolio of customers which size varies according to your previous experiences and current level at Malou:

Customer Relationship

  • Onboarding and training customers on the MalouApp

  • Understanding the customer's strategic objectives to better guide the customer relationship

  • Ensuring regular and timely follow-up through monthly activity reviews as well as daily / weekly communications (emails, WhatsApp, calls)

  • Maintaining a high level of customer satisfaction

  • Building customer loyalty by maximizing contract renewals

  • Succeeding to lead your customers' performances in the right direction regarding social media, SEO practices and MalouApp use

Community Management

  • Defining the restaurant's social media editorial guidelines (photography style, caption tone, hashtags)

  • Writing briefs for photoshoots and coordinating with photographers

  • Creating and scheduling social media posts

  • Setting up sponsorship campaigns through Facebook Business Manager

  • Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization):

  • Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)

  • Defining keyword strategies

  • Writing posts for Google My Business (GMB)

  • Drafting response templates for reviews and personally responding to positive reviews

Profil recherché

  • 2 years experience

  • You have a proven sense of building strong relationships with your interlocutors and getting them onboard with you. Your passed experiences led you to manage customer relations

  • Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling

  • You are meticulous, structured, and proactive. You have strong analytical and synthesis skills

  • You are not scared to question your work and to keep finding new actions to implement on your customers' accounts

  • Social media hold no secrets for you and you have a good overall digital and general knowledge

  • Highly creative, you have many ideas that you enjoy seeing come to fruition 💡

  • Previous experience as a community manager (bonus)

  • Proficiency in graphic design software and/or video editing (bonus)

  • Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours)

  • Your are French native and fluent in English

  • You want to join a young, dynamic team within a growing start-up 🚀

Process de recrutement

  1. Case study to do at home

  2. Interview with Aurélia, Team Lead Copilot and a member of a team

  3. Second case study to do at home

  4. Interview with Mathieu, Head of Customer Success

  5. Reference call

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 13 avril 2026
  • Lieu : Paris
  • Niveau d'études : Bac +4
  • Expérience : > 2 ans
  • Télétravail partiel possible
  • Salaire : entre 30000€ et 40000€ / an
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